Committed to Data Protection

Kelagor's Privacy Policy – your data is completely secure

Your personal information matters to us. This page transparently explains how Kelagor collects, stores, and protects your data.

Last Updated: January 1, 2026 Bengali version
Our Security Standards
Data encryptionSSL 256-bit
Third-Party SharingZero
Server securityMaximum
Identity Verification (KYC)Active
GDPR Compliant ISO 27001 No-Log Policy

Why your data is safe with Kelagor

Key highlights of our Privacy Policy at a glance

End-to-End Encryption

All your personal data and financial transactions are protected with 256-bit SSL encryption, making it virtually impossible for hackers to gain access.

No data is shared with third parties

Kelagor never sells your personal information to advertisers or third parties. Data is not shared except where required by law.

You are in control of your data

You can view, update, or delete your stored information at any time. Kelagor respects your right to privacy.

Transparent Cookie Policy

We clearly explain which cookies are used and why. You have the option to disable non-essential cookies.

Immediate breach notification

If a security incident occurs, you will be notified by email within 72 hours. We don't hide issues — we communicate them directly.

Limited Data Retention

Your data is not retained beyond the time it is needed. Once an account is closed, data is deleted within the defined retention period.

Kelagor takes your privacy seriously. This policy has been developed in accordance with international data protection standards. By using the platform, you are deemed to have consented to this policy.

1. Introduction & Scope

This Privacy Policy applies to Kelagor (kelagor.ws) applies to the website and all its services. By registering with or using Kelagor, you agree to this Privacy Policy.

We believe every user's personal information belongs to them. Kelagor collects only what is necessary and uses it transparently. We never ask for information we don't need.

This policy explains the following:

  • What Information We Collect and How
  • How that information is used
  • Who Your Data May Be Shared With
  • How Your Information Is Kept Secure
  • Your rights at a glance

2. What Information We Collect

Kelagor collects two types of data – information you provide directly and information collected automatically.

Directly provided information

Data Type When it is collected Why It's Required
Name, email, phone number At Registration Account Creation & Verification
Date of Birth At Registration Age Verification (18+)
National ID / Passport During KYC Verification To verify your identity
Payment information (mobile number) At the Time of Transaction Deposits & Withdrawals
Support Messages Contact Hours Troubleshooting

Automatically Collected Information

  • Device Information: Browser type, operating system, screen resolution.
  • IP address: To determine your approximate geographic location.
  • Session Data: Login times, pages visited, gaming history.
  • Cookie Data: To save user preferences and session information.

3. How Your Information Is Used

Kelagor uses your data only for specific, legitimate purposes. Your information is never misused.

  • Account Management: To create, maintain, and secure your account.
  • Payment Processing: To process deposits and withdrawals quickly and securely.
  • Customer support: To address your questions and resolve any issues you may have.
  • Fraud Prevention: To detect and prevent suspicious activity.
  • Legal Compliance: To comply with licensing requirements and applicable local laws.
  • Service Improvement: To improve the user experience.
  • Lawful marketing: To send you relevant offers only with your consent.

We never share your data with third parties for profiling or targeted advertising. That is a core commitment we stand by.

4. Data Sharing Policy

Kelagor does not sell your personal information. In certain cases, limited data may be shared with trusted partners solely to provide our services.

Situations Where Data May Be Shared

  • Payment processors: Only the data required to process a transaction is shared with services such as bKash, Nagad, and others.
  • KYC Partner: Data is shared with authorized identity verification providers who adhere to equivalent privacy standards.
  • Legal Authorities: We may be required to disclose information in response to a court order or lawful government request.
  • Anti-Fraud System: Data is processed through specialized software for fraud detection.
Any third party we share data with is contractually required to uphold privacy standards equal to or higher than Kelagor's.

5. Cookies & Tracking Technologies

Kelagor uses cookies to enhance your experience on the website. Cookies are small files stored in your browser.

Cookie Type

  • Essential Cookies: For login sessions and security purposes. These cannot be disabled.
  • Functional cookies: To remember your language preference and settings.
  • Analytics Cookies: To understand which sections of the site are used most. No personal data is involved.
  • Marketing Cookies: Activated only with your consent.

Non-essential cookies can be disabled at any time through your browser settings. However, disabling essential cookies may affect some site functionality.

6. Data Security Measures

Kelagor uses industry-standard technology and processes to protect your data. Our security framework operates across multiple layers.

  • SSL/TLS Encryption: All communications on the site are secured with 256-bit encryption.
  • Two-factor authentication (2FA): An extra layer of security at login.
  • Firewall protection: Advanced firewall protection is active to defend against external threats.
  • 24/7 monitoring: Servers and networks are monitored around the clock.
  • Regular security audits: Regularly tested by independent third-party experts.
  • Staff Training: All Kelagor staff are trained in data protection.

That said, no method of transmission over the internet is 100% secure. In the event of a security incident, we will notify you promptly and take all necessary steps.

7. Your Privacy Rights

Kelagor respects your data rights. You may exercise any of the following rights at any time.

  • Right to access your data: You can find out exactly what information we hold about you.
  • Right to correction: You may request corrections to any inaccurate information.
  • Right to Erasure: Under certain conditions, you may request that your data be deleted.
  • Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
  • Right to Opt Out of Marketing: You can opt out of marketing communications at any time.
  • Data Portability: You can request your data in a structured, portable format.

To exercise these rights support@kelagor.ws Email us at the address provided. We will respond within 30 business days.

8. Children's Privacy

Kelagor strictly prohibits registration by anyone under the age of 18. We do not knowingly collect or store data from minors.

Date of birth is verified at registration. Additional proof of identity may be requested if there is any doubt. If we become aware that a minor has created an account, it will be suspended immediately and all collected data will be deleted.

If you believe a child is using Kelagor, please Help Center Contact us.

9. Data Retention Period

Kelagor does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

  • Account information: For the duration your account is active, and for 5 years after closure (for legal compliance).
  • Transaction information: 7 years (as required by financial regulations).
  • Support messages: 2 years.
  • Analytics data: 1 year, after which it is anonymized.
  • Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 1 year.

Once the retention period ends, data is securely deleted in a way that makes recovery impossible.

10. Policy Changes & Contact

Kelagor may update this Privacy Policy from time to time. For significant changes:

  • Advance notice will be sent to your registered email.
  • The "Last Updated" date on the page will reflect any changes.
  • For major changes, 7 days' notice will be provided.

If you have any questions or concerns about this policy, please contact us directly:

  • Email: support@kelagor.ws
  • Help Center: help-center
  • Live chat: Active 24/7

Start betting safely on Kelagor

Your privacy is protected, your data is secure. Register on Kelagor now and enjoy the best betting experience in Bangladesh.

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